At Alight, we are reimagining how people and organizations thrive. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Location As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. We combine data-driven . Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Si es as, entonces ReedGroup es para ti! The mission of our customer care teams exemplifies the need for humanunderstanding. Be prepared to answer why you are interested in this particular job opening. Alight Easy 1-Click Apply. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. New York Equal Pay for Equal Work Act Statement. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Our people are our greatest assets at Alight Solutions because People Matter! * Express yourself in an open and honest manner Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. * A demonstrated successful work history in customer service, insurance, or related field. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. 2023 at Alight Solutions. Get the latest news and information. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. This program provides you with the foundation you need to lead to a path of success. You will be notified during the hiring process which checks are required by the position. Benefits start on your first day of employment, Programs & activities that give back to our. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. 1999 - Our story starts with a simple, universal truth: Every business is a people business. Customer Care Representative Human Resources. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Interested in Workday positions? Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Help make it more accurate by adding yours. This may include assisting the caller in navigating the system as well. We strive for Excellence Every Day by collaborating with our clients and colleagues. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Please enter a Name and Password so you can update your Job Alerts in the future. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative Greater Toronto Area, Canada. Mid Level Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Additional pay could include bonus, stock, commission, profit sharing or tips. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. A Customer Service Representative also handles concerns, complaints, or other issues. Apply for Sr. Alight also offers a comprehensive benefits package. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. These teams are a critical component of Alights health care,retirement and HR-delivery services. Our story starts with a simple universal truth: Every business is a people business. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. then the employee has changed 1 company and 1 job. Read more Required Skills. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. This job listing has expired and the position may no longer be open for hire. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Alight - 3.1 San Juan, PR. Location: San Juan, Puerto Rico. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. You're able to quickly input and retrieve data while working with the customer on the telephone. * Demonstrate a high level of confidentiality and professionalism Customer Care Representative Human Resources. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. You have successfully created a new job alert. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . People can always trust us to say what we mean and depend on us to do what we say. Tasks to include in a Customer Care job description . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. You will be notified during the hiring process which checks are required by the position. Type: Full Time Must be able to work a flexible schedule based upon high call volume needs. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. There is no travel required for this position. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. . Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We are forthright and genuine when we speak. We understand the powerful human connections that create success for organizations. Find out if you meet the requirements! Customer Service / Guest Services, Part-Time It's why we're so driven to connect passion with purpose. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Find out if you meet the requirements! Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . The estimated base pay is $36,558 per year. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Because transformation takes a workforce. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Health insurance is either BCBSIL or Kaiser depending on where you are located. We are brave in spirit, act decisively, learn quickly and get it done. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Knowing our products inside and out so that you can . Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". To deliver on this purpose, we do things differently. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Alight Solutions offers a promising . You can also receive alerts via instant message. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We learn from one another, champion progress and challenge the status quo. You have reached your maximum number of active job alerts. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Customer Care Representative - with Growth Opportunities at Alight today! Alight Solutions Easy 1-Click Apply. Join our team. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. We're always looking for great talent. 2023 Snagajob.com, Inc. All rights reserved. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. On average, Willa Davie works for one . Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Travel * High School Diploma or equivalent is required, bachelor's degree a plus See our awards. It's why we're so driven to connect passion with purpose. View Job description, benefits and responsibilities. Get hired today! We reward continuous improvement and encourage you to own your own development. * PEOPLE MATTER is one of our company s core values. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our story starts with a simple universal truth: Every business is a people business. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. * Call Center and Hospitality experience preferred. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Our story starts with a simple universal truth: Every business is a people business. * Be kind and compassionate Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This role is designed for people who have strong empathy and communication skills. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Learn how this feature works. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Carry out monitoring visits to verify information provided by . Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. You are Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. A 401k plan that includes a corporate match. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We strive for Excellence Every Day by collaborating with our clients and colleagues. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Know Your Worth. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Full Time * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Full Job Description. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. At Alight, we believe a company's success starts with its people. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. You have already created a job alert with same filters. * Create and update employee files in database, as authorized. Check out our current jobs that have a virtual/work from home option. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. https://www.consumer.ftc.gov/articles/0243-job-scams. DISCLAIMER: The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, We are Alight Solutions. Work-Life Balance We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. At Alight, we believe a company's success starts with its people. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries.