Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. These tickets are released when not required by the promoter and generally given to us to sell to the public. Tap "Add to Passbook" at the bottom of your mobile ticket. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. chevron_left. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. The website only allows one invitee from a group to purchase at a time. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Refunds, Payments and Exchanges. Why does Ticketek want to access my Facebook details? The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Ticketek's Group Bookingscan help you plan your next excursion. For more detailed instructions on reserving a seat, please see our help page here. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Don't forget to bring your ezyTicket to the event. Will AFL Membership dining have a priority system in place to access tickets? The email account that the message has been sent to is closed. Their barcode will then be on their homepage. The email may have been filtered by a spam filter. Your barcode will be on the first page that opens (the homepage). www.accc.gov.au. Set up your My Ticketek account, or check the details in your existing account. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. When you book online you cannot choose the location of your seat. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Invitee B starts purchasing two seats from hold. General Admission (GA) is an unreserved section/event where seating is not reserved for you. Staff are amazing under the circumstances," a third said. To do this, please check the 'keep me signed in' box when you log in. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. All venues have seating options available for patrons in wheelchairs or who require assistance. The obstruction varies in different venues. What are the terms of General Admission (GA)? Tap the trash can at the top right of the event pass to shred the event pass. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Ticketek Online Terms of Use and Privacy Policy. How do I make a wheelchair or Accessible Seating booking? How will I know when my content is personalised? If you're not signed in already, you'll be asked to sign in (or register) now. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. What can I redeem my Ticketek Gift Voucher for? Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. There are many ways you can redeem your Ticketek Gift Voucher. The app also uses your location to alert you of events currently being held at specific venues. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? How can I receive my Ticketek Gift Voucher? There are over 20 circumstances you may request a refund. Restricted view refers to seats that have restricted viewing of the stage or event. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? When purchasing tickets for a particular event you may be limited to a specified number of tickets. What is my online AFL Membership account? You can access specific privacy information for Friend Spotter . If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Choose the best delivery option that suits you. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. . Version 5.22 B82 R0 Ticketek routinely mismanages ticket processing which should be simple. Don't worry though, until you finalise your purchase the value will remain on your voucher. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. How do I redeem my Ticketek Gift Voucher? You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Visit the Ticketek Groups page for more information. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Please ask your friend to check their junk mail. 2 0 obj Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Your barcode to access tickets is generated upon your renewal. How do I unsubscribe from My Ticketek emails? Select an event category type from the Genre drop-down menu and click 'GO'. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. An Ed Sheeran fan shared a screenshot of their Ticketek message. Limitations on number of tickets purchased. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Do I need to add to Passbook to gain entry into the venue? Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. ) What does Ticketek do to prevent scalping? <> endobj No, refundable tickets can only be selected during the original purchase. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Log into your My Ticketek account and make sure all the details are correct. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. General Tickets will not be issued to persons other than the credit/debit card holder. Yes, you are able to use multiple Ticketek Gift Vouchers. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Please try again, or try reducing the number of tickets you have selected. I've sent an invitation but some or all of my friends did not receive their emails. Upload your ticket. Concession and Children's ticket entitlements vary from event to event. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Methods of collection and/or delivery will be available when choosing your collection/delivery details. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} If you have purchased concession tickets, you are also required to present a valid concession card. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. The example above is for an adult barcode. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Find out more about. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Make sure the backlight on your phone is set nice and bright. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Promoters sometimes request that a number of tickets be held for promotional purposes. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. No, Ticketek Gift Vouchers are not reloadable. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Where can I find my AFL Membership number? This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Who is entitled to a concession or child ticket? Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. How do I gain entry to the venue using Passbook? How long are Ticketek Gift Vouchers valid for? Ticketek may not replace tickets where seating is unallocated (general admission tickets). Systems are in place at every venue to ensure that each ticket barcode can only be used once. Please note there maybe no replacement for General Admission tickets. We'll now show you the tickets which have been allocated to you based on your selections. The email account that the message has been sent to is full. Are there any events I can't use my Ticketek Gift Voucher for? All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. They must present the relevant concession documentation at point of purchase and upon entry to the ground. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? All members will have access to buy at the same time. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. You can purchase and reserve tickets in any combination up to the ticket limit for the event. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? How do I request a refund if I have purchased Refundable tickets? For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. How many tickets can be delivered by Mobile Ticket delivery? The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. There are no guarantees. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. I am traveling the country and have a New Zealand address but my billing address is overseas. You now have the option to have your sign in details remembered for your next visit. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Yes, if you don't log in you will see a selection of national events. Have more questions about Ticketek Gift Vouchers? We sell tickets on a "next best available" seating system. Group discounts may be offered but do not apply to all events. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. If your session time expires, you will receive a notification and will be required to access the site again. The Payment Form will display detailed information on your ticket purchase. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. What does General Admission (GA) mean? All rights reserved. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Yes, it will. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Can I request a refund if I change my mind about attending the event? Can I still access the full site on my phone if I need to? Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. We also regularly monitor our ticketing system for suspicious transactions. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. When attending the event ensure you can present your card on request. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. What happens if I forget my phone or my battery dies at the venue? chevron_left. Can I purchase tickets through the mobile site? Can I buy tickets from unauthorised sellers such as online auction sites like eBay? My Ticketek Ticket Delivery. to then often have to go to their desk at the venue to follow up the issues. There are so many people queued up outside the MCG, waiting to get in. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. Do I have to save my credit or debit card details? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Check you can log in and have your passwords ready. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? Gift Vouchers can be purchased for specific events when available. If I received an invite, does Ticketek store my contact details? Going to an event with a social club, company, school, family or friends? Venue/City Box Office - collect tickets when you arrive in New Zealand. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date.