Timeshares & Vacation Clubs. We sent in the documents and waited for closure. Anita Rigoni of US. We contacted the Mexican Embassy in Canada who told us Ill help you and guess what we never heard back. Another thing to keep in mind is that anything that sounds too good to be true probably is. this is a forum with more complaints made to royal elite: Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. We liked going out & trying different restaurants. How to Get out of the Ritz Carlton Timeshare? Hopefully USA will read all of these issues; FBI please help . And I also check my contract and nothing in the contract that says they will buy my weeks so I know they just wanna scam me. Hello I was scammed too. Have you been able to get any resolution? I basically told the woman on the phone that I was reading posts about them and they were not good. Be sure to document everything and consult an attorney if you have any questions along the way. Once we initiated the contract dispute / cancellation, we were told that the RIMC fee would be refunded but after 2 unauthorized attempts to charge our credit card, I am leery of providing that information to them again. I promised nothing. We are seeking an immediate cancellation of our membership, and an immediate refund of all monies paid, for the following reasons: At that point though I had caught them in so many lies and fraudulent claims that I just kept saying NO NO NO. By the end of the day they were down to $4000 for a 10 week base, + 10 weeks options, + 10 weeks corporate giveaways, + a free cruise for a 10 year contract. Sunset Solutions Group consumer reviews, complaints, customer service. We were being scammed and taken advantage of financially. . How to get rid of Avalon Vacation Club Timeshare? It has now been almost 5 months and I am losing faith they will ever pay me back. 77500. Our mission is to eliminate scams in the timeshare industry. On latimes.com, Timeshare Exit Team publicly stated their average cost is about $4,000 paid up-front. if it was a scam there would not be more than 20, 000 happy members of this group, it is not a scam, you have to use correctly your opttions and the ones who do so, have an amazing expirience with their purchase. http://timesharelegalaction.com/timeshare-attorney/sunset_group_lawsuit.php 5 minutes of your time could help you resolve this nightmare once and for all. Big lie. . We strive to be the trusted resource you can count on in the most important . The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. So, if you listen to these promises, you better go away, is probably that you will become a victim of a Royal Sunset Timeshare. So many have been ripped off it's amazing that the Mexican gov't allows these crooks to continue to operate. Submit a complaint and get your issue resolved. I would very much like to escalate this and would be willing to be part of a class action suit, but I don't know where to go from here. Everything said was identical, currently arguing with them to cancel the contract. We wanted to leave several times, telling them that we were not interested but they wouldn't back off! I actually thought we had a decent price, and wanted the deal to work. Sunset World Resorts & Vacation Experiences - Scam and fraud! 1. Marketing 4 Sunset group took advantage of us and I beleive they are taking advantage of thousands of Americans! www.sunsetscam.com. Some of the lies: Hopefully one day their tactics will end, I meant they are professional scammers. At the bottom of our most recent maintenance invoice (doubled for updating property) purposes, there is a statement: "would you like to stop paying maintenance fees? Menu. I said "I said mail, not phone, not fax, and not email". Has anyone had succes contacting a lawyer or another company to get out of their timeshare? The fight over who will operate and manage the historic and publicly funded Sunset Lounge in West Palm Beach landed in a courtroom and a trial Thursday. In fact, sometimes all it takes for a scammer to wipe out your bank account is these upfront fees. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. The above comments confirmed my suspicion of a potential scam. They promise you everything and deliver NOTHING! When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. I wanted to share this with anyone that might be planning a vacation to Cancun because I do not want you to be a victim as well. Or tell them to hold on for a minute and use a cell phone to call your accountant or tax-professional. One of the primary reasons owners need to dispose of their timeshares is a result of high-pressure sales strategies utilized by the developers. A scam is an illegal scheme designed to cheat you out of your money. You can explore this all the more effectively by reading past timeshare exit reviews. Other than flying over and disrupting their sales with leaflets to potential suckers like us. Cant wait for a law suit. How To Write a Timeshare Rescission Letter? If youve been a victim of wrongdoing by a company like Sunset Group, continue reading to learn more about what you can and should do to protect your rights and get compensated for your losses. Sunset Group, also called Sunset Hotel Group and Sunset World, owns timeshares in Mexico at places like Cancun and Riviera Maya. The whole thing is a rip off as far as I can tell and very stressful for anyone. The document they show is a complete fake. Please repost. They said we could come anytime to use our 'week'. I refused to proceed and insisted travel package detail. Charging our credit card for the monthly finance fee after we had contacted Sunset and told them specifically they were no longer authorized to debit payments from our card (late 2009). 8. It's a lie. They just called my house. Ask to use the internet to download the real form from the IRS. Of course after trying for almost 2 years, we have been constantly been given the " not interested at this time" respond. The fully built Sunset Gordon tower on Sunset Boulevard hasn't been occupied for three years, after a Los Angeles County Superior Court judge retroactively invalidated the project's. 1. Two of the biggest warning signs are if a company asks for payment upfront, or if they cold-call potential customers. Travel & Vacations. Now the Sunset Group threatens us with a collection agency and is attempting to ruin our credit. If there is somesort of class action please count me in. 3. Discover Riviera Maya Reservations for Non-Members Resort Select a Resort Check-In Mar02 Check-Out Mar04 Adults 02 Children 00 Member Promotions There was an arbitration between my bank and the merchant bank and the case was resolved in my favor so the bank permanently credited the money back to me and that money was charged back permanently to the merchant . - Tom D. We purchased our Sunset Fisherman's timeshare 10 years ago, my daughter and son-in-law also bought when we did. Some of them even claim that they can help you with dropping your timeshare regardless of what the case might be. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. On 03/31/2021 ALEXIS MILLER filed a Personal Injury - Motor Vehicle lawsuit against SUNSET AUTOMOTIVE GROUP INC. Her "closer" finally agreed to text me the details. I'll keep you posted on how it turns out for us, but so far it is not looking good! Beware! 1 of Membership Purchase Agreement shows balance financed as $9, 815.00, however Amortization schedule, pg. Another issue I noted in all the complaints was the Sunset Group's constant changing of names, addresses, phone numbers, emails and web site addresses and the inability of the victims to contact them. He is saying that it is an investment and that you can sell your weeks to the company if you dont use it and they will buy your weeks and then you will earn money from selling your weeks to the company . The Better Business Bureau is a great way to check if a company is reputable. Menu. jeannette in Canada, refer to my post to CHELLE E28 RE: Article 99 of FEDERAL CONSUMER PROTECTION Mexico XChange is a subscription-based clearinghouse of state court information. They showed us 1 great looking room, but would not allow us to randomly select an empty room in the building to check. That really shakes them up. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If they do not refund our $8000, WISH TO FIGHT THEM LEGALLY! I will continue contacting appropriate websites and agencies to present and/or post my case and the ongoing issues I have with Sunset and their goal to keep our money. How to get rid of a Mayan Palace Timeshare? www.sunsetscam.com The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. If someone wants to make a discussion forum and share information, contact me The organizations on our site have been all completely screened so you can see the difference between the companies we do and do not recommend. ComplaintsBoard.com is a leading complaint resolution website on the Internet. FBI are investigating on that matter for international crime. Also, they will tell you that you are making an excellent financial investment, and that you can rent or sell your timeshare weeks for a profit. Its normal for owners to feel like they were deluded or bamboozled during the sales presentation, and this can prompt a lawsuit. The Sunset Group is a scam with the lowest ethical standards. This isnt always true since different issues could keep you from leaving your agreement, regardless of the amount you pay them. The contract also says a sale or transfer may take "60 days to a year and even that is not guaranteed." And they have right of refusal if the owner tries to sell it themselves. The first was to continue with the upgrade - which we did not want. the May 17 charge, in an email dated Sat. This may also include calls and text messages to my wireless telephone numbers. We vacationed in Playa Del Carmen in October 2007 and in the process of picking up our rental car, we were asked to attend a no pressure-quick 90-minute seminar at the Sunset Fisherman Resort. While assessing an agreement, watch out for any irregularities, as they might highlight a scam. If a hurricane destroys the building, there is no required repair or fix. As the caller went on and on about this great deal, I googled them and page after page there were sites, like this, exploiting them for what they are. The city last year disqualified the group originally selected by the Community Redevelopment Agency (CRA) board to run . We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. Sunset Lagoon, Royal Sunset, Sunset Group Blvd. If you regret purchasing your Sunset Group timeshare contract, youre not the only one. How did it turn out for you guys? Hopefully one day their tactics will end, I meant they are professional scammers. We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. If there is an Action Lawsuit going on some one please contact me thank you. A. to justify the additional $480 added to the $9, 815.00 balance. After coming home and investigating some more, I feel lucky to have gotten away from them alive. Im praying one day there will be a law suit against them. My fianc and I were suckered into purchasing a "vacation package/timeshare" and absolutely can't believe that we fell for this! I wish I had done some research about them. http://www.timesharescam.com/, You know what they say: "If it sounds too good to be true, it probably is" My husband and I were scammed in Cancun with a Royal Elite Timeshare last August. Timeshare exit companies attempt to absolve you of your timeshare contract by talking with the resort on your behalf. We only recommend companies with high ratings and strong track records in the industry. They started out at $300K for 4 weeks, plus you pay $99/per person per day every time you come, plus $1000 per year per week maintenance fees. After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. In spite of the fact that there are various kinds of scams, they are all after one thing: your hard-earned money. Sunset Group is a family-owned timeshare developer. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. A quick Google search shows that Mexican Timeshare Solutions practices fit right into those we consider shady and less than trustworthy. You can also try to sell your timeshare on your own. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. Two of the biggest to watch out for are up-front fees, or on the other hand cold calls from a company you never gave your info to. The initial contact who pose in FB as a supervisor in a Cancun resort blasted me with abusive text for not pursuing the offer. If you pressure them. BIG MISTAKE! i wonder is there is a law firm willing to undertake one? However, according to a past lawsuit filed by the Welk Resort, here it is mentioned the company would charge fees of $5,000 or more for their services. Author of the review. Possibly the attorney General also! the marina which is not even built yet was one of the best though. They tell you lies to make you buy their packages. Mar 30, 2006. We decided to fight this through our credit card companies. Were happy to help in any way we can. Average Cost to Get Out of Your Timeshare? How To Get Out of a Hilton Grand Vacations Timeshare? And because of these dissatisfied customers, several lawsuits have been filed against the company alleging breach of contract, fraud, negligence, and deceptive trade practices. - sunsetsales@sunset.com.mx. The second was - they would keep our deposit as the activation fee and gives us 20 extra corporate weeks and a paid membership for two years with Ice Gallery, which is suppose to be worth thousands according to them. Walking Away From Timeshare Maintenance Fees This will Happen. (told in the presentations especially into the real estate group that they do and in an email from customer services that they buy back daily their units but havent opened their real estate offices yet?) For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. Some people have been successful using this method. In a lawsuit filed in San Francisco Superior Court on Tuesday, the Mid-Sunset Neighborhood Association alleges that the project's developer, the Tenderloin Neighborhood Development Corp.,. The Marketing Sunset Group conned me out of my money for a trip to their resort in Cancun. You dont need to go through the process alone our company is here to help! There is nothing stated in the contract 4. Records of municipal courts and justice courts are housed here also. This will surely increase the credibility of your complaint. How To Get Out of a Diamond Resorts Timeshare? How To Cancel a Vacation Village Timeshare? Mr. Muldowney agreed to help us facilitate our request to terminate our contract, but when we had arrived at the office later that afternoon, we were told by Jose Luis Hernandez that Mr. Muldowney was sick, and had left the office for the day. I bought their package and regret it very much. Of course they refused. Very unusual procedure. Please contact me if anyone is able to find a better way to deal with these criminals. Sunset World Resorts & Vacation Experiences review: Sunset World Resorts & Vacation Experiences - Terrible company. However, it turned out to be more of a great rip off since everything they told us was a lie. That night I googled them and saw a lot of bad reviews about them . When we arrived back in the United States we were pleased with our decision to cancel, especially after we found out there are thousands of complaints on the Internet about the Sunset Group. I feel Sorry for those who have suffered from this kind of scam. This never happened, so we wrote several additional emails to this firm. Welcome to Sunset Properties Group! If youre thinking about purchasing a Sunset Group timeshare, you should be aware of all of these complaints and issues. We attended the presentations just to get the freebies, , after 4 hours, we started to get a little frustrated, we just wanted to go out of there, we didn't care about the free gifts anymore, the swore the product they were selling wasn't a timeshare, but pretty damn sure it was. I was specifically told I was not buying a timeshare. Unfortunately, the company has been the subject of several class-action lawsuits in recent years involving allegations of fraud and breach of contract. They had already charged my credit card for the deposit. Unfortunately, almost every timeshare exit company promises to do the same thing. I wanted a cancellation and return of my money. That HSI exchange is suppose to sell the vouchers for you at at least $500 is also abunch of bull. Remember at first she said she was trying to sell her vacation as an employee. It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". If something in the agreement doesnt seem right, take some time to investigate what the true deal is and if its actually beneficial for you. If youre thinking about purchasing a Sunset Group timeshare, we recommend you do your due diligence in researching their reputation. It was very overwhelming and confusing. In addition to the fraudulent timeshare contract fee (discrepancies noted below) we were also required to pay an additional fee of $549 to Resorts International Marketing Corp. for exchange purposes and for Sunset to use first several years worth of weeks as credit towards contract fee. I would also be interested in any class action lawsuits or any way to getting our money back. I'm in the process of calling the BBB and seeing what they can do. Unfortunately, that didnt seem to be enough to satisfy several of Sunset Group Timeshare Owners. I hate those people with a passion. by consumers, for consumers. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. But the contract actually lists only 7 months out of the year that we are allowed to use our "week". Make sure to do your research on any company youre considering working withcheck their reviews and make sure theyre properly accredited. Here are a few different tips to remember so you keep away from comparable scams from here on out: Try not to hire organizations with a poor online presence, particularly if they dont even have their own website. They kept bring a new person to promise us more and after 4 hours I was so nervous and couldn't think anymore - we agreed and gave a deposit. Thanks! How To Cancel Holiday Inn Club Vacations Timeshare? Same thing happened to us. I got suspicious when they kept adding 'requirements' to the tour that they did not mention before we rented the vehicle. "You get a detailed email after paying for the package, there will be a link where you can make your payment". Many people believe that these properties are wonderful and perfect for a holiday, but soon realize they made a mistake in purchasing from this company. We should have known when she asked for a $40 deposit that would be returned to us upon completion of this presentation that something was up. I wrote them and informed them that they were in breach of our contract - for failure to honor refund policy stated in the contract and for undisclosed or unsubstantiated charges, not mention in contract and for service never received. Sunset Lounge lawsuit heads to court while venue continues to sit empty. You can learn more by looking up Promotoria Sunset Group Timeshare Owners Lawsuit online. Filing a dispute claim is also helpful especially if you have proof that you cancelled your contract within the 5 days time frame . Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. I wanted to cancel but my wife wanted the SUV for the week. Have you had any luck with your fight against these crooks? I'll never agree to waste a full day of my vacation with these scammers again. The first offer to purchase was around 68 thousand dollars. I am so furious right now AND IT SPOILS ALL THE 15 YEARS OF GOING TO SUNSET FISHERMEN! He very nicely said that they would refund my deposit - HOWEVER there was a reactivation fee - to reactivate my old contract at a cost that was more that the upgrade cost. My heart rate is through the roof as I write this letter and I get more and more upset as I look back to even proofread it. I politely declined the offer. Absolutely outraged! And you cannot trade your 'private residence' to go somewhere else if it is destroyed. During our vacation at Sunset Fisherman, we met a few other people that also purchased a timeshare from this firm but at a lower cost (exact same package). Never begin working with a company without first having everything written down in a legally binding contract. How to Get Out of a Sheraton Vistana Timeshare? I only get emails. The Judge overseeing this case is EDWARD NICHOLAS. They would not allow us to roam the facility or talk to any of the guests. Overall makes it challenging to cancel their contracts. You can try to sell your timeshare or give it back to the company, but these are often difficult and time-consuming processes. We are also being told that even if we do get approved to cancel that we will not be credited our 25% deposit which is over $3, 500. That proved to me they were lying about the value of the "product". I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. Has anyone asked for a review and gotten their contract cancelled? There are other, more trustworthy organizations out there that can assist you with dropping your timeshare contract. Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. You mean to tell me that I was suppose to sit in my hotel room reading documents during my vacation. Multiple issues requiring emails and phone calls to get the RCI membership fee paid that was in the contract and also to take care of various other administrative issues with limited response. On September 5, 2007, we notified Patricio Muldowney, a sales manager at Sunset Fishermens, of our intention to exercise our rights and cancel our contract within the 5 working days provided under Article 56 of Mexican Federal Consumer Protection law. There are other, more reputable companies out there that can help you cancel your timeshare contract. It says right in the contract that you own nothing, it is a membership fee. Please don't fall for anything that has Royal Elite's name on it. These lawsuits are often complex and can take years to resolve, but you may be able to get your money back if the lawsuit is successful. #5. $2, 000 down t he drain. Sunset World Resorts & Vacation Experiences - Sunset Fishermans Village Time Share - Rip-Off. After multiple attempts to rectify the situation we escalated our complaint to PROFECO as well as registering our complaint with econsumer.gov. In some cases, your timeshare developer may offer an official exit program. Me and my mom were mislead and not they said our membership cancellation is not valid. One common complaint against Sunset Group is that they make it very difficult to cancel your membership. This website exists because there are so many scams in the industry, and we wanted to make it easier for you to locate alternatives. It does not say what "services" are. Always do your own due diligence and research any company youre considering doing business with. When I did not take the bite, she texted that she needed to sell at least 7 of these to supplement her income! An accreditation and positive rating with the BBB, The organization has been around for a considerable length of time, A real office address rather than only a PO box. Greetings from Earl in Fredericton They refused. Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. They presented a vacation package that was so outrageously priced for two people our age that we felt quite certain that we could just turn this down and be on our way. Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. We recommend you contact your timeshare company before working with a timeshare exit company. You dont have to go through the process alone there are people who can help you cancel your contract for a fee. Scammers will utilize double dealing, or bogus notions, to attempt to take your own data or hard-made money. Legitimate Exit Companies that Buy Timeshares? A high rating with the BBB and very few complaints ( hopefully none at all), The company has been around for multiple years, An actual office address instead of just a PO box. The majority of resorts available through the interclub program were some of the worst rated resorts in the RCI manual. Our "VIP week" couldn't be booked at all. I almost got scammed myself. I kept going back and forth with them. Here are some other tips to keep in mind so you avoid similar scams in the future: Do not use companies that lack an online presence, especially if they dont even have their own website. As a result of this failure, we have not been able to exercise the membership privileges promised to us. That was enough though. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. There was one indication that a possible lawsuit may be filed by attorney Mitchell Sussman; you can learn more by searching Promotoria Sunset Group Timeshare Owners Lawsuit.. You may also end up having to pay hundreds or even thousands of dollars in fees. My answer was that "the maintenance fee guaranteed they got paid to provide quality, not that I actually would get it."